Repossession

Repossession Specialists

As a business offering repossession services we are often referred to as field agents, mercantile agents or repossession agents. As repossession agents we are required to attend an address in person. Our clients are generally finance companies, banks, leasing and rental organisations.

SEQ Process are specialists in the area of repossession and are fully conversant with the appropriate compliance requirements which are essential to protect a creditor’s interest.

When repossessing an item or asset (say for example a motor vehicle) our agents will at all times, and when instructed, speak with the debtor in an attempt to obtain payment of what is outstanding, or to obtain a suitable repayment arrangement. When this fails, an agent will attend to securing the asset.

Compliant repossession in Queensland is governed by the Personal Property Securities Act 2009 (Cth), the National Consumer Credit Protection Act 2009 (Cth) and where applicable the ASIC/ACCC Debt Collection Guidelines. Our agents work only on properly served default notices and lawful authorisations, observe the prescribed cooling-off and notice periods, photograph the asset and its condition at the point of seizure, and provide a full handover pack to the financier covering all keys, manuals, accessories and any personal property left in the vehicle for return to the debtor.

Our repossession service includes

• Motor vehicle repossession with handover and condition reporting
• Equipment and asset recovery for finance companies and lessors
• Negotiation of last-minute repayment arrangements when instructed
• Compliant handling, transport and storage of recovered goods
• Detailed reporting and photographic evidence

IMA Best Practice Guide

The IMA (Institute of Mercantile Agents Limited) is the industry association representing businesses who offer services in collections, process serving, repossession and investigations in Australia. The IMA Best Practice Guide: Repossessions outlines regulatory guidelines, the role of a repossession agent and the services provided for the recovery of goods and chattels securing financial agreements between creditors and debtors.

Request a Repossession Service

Call 0409 970 399 or contact us for a quote.